Privacy Policy

Safari Car Wash ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website safaricarwash.com and use our services at our physical locations in Franklin, Nashville, and Hendersonville, Tennessee.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when:

• Creating a membership account
• Purchasing wash services, wallet passes, or detailing services
• Submitting a contact form or email inquiry
• Participating in surveys or promotions
• Interacting with our AI chatbot ("Gerry the Giraffe")

This information may include:

• Name, email address, phone number, mailing address
• Payment information (credit/debit card details)
• Vehicle information (make, model, license plate)
• Membership preferences and wash history
• Communication preferences

1.2 Automatically Collected Information

When you access our website, we automatically collect:

• Geolocation Data: With your permission, we collect your device's location to determine if you are within 25 miles of a Safari Car Wash location and to provide location-specific pricing and services.
• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Local Storage: We use cookies and browser local storage to remember your location preference and enhance your experience

1.3 Information from Third Parties

We may receive information about you from third-party services such as:

• Payment processors (for transaction processing)
• Analytics providers (Google Analytics)
• Mapping services (Google Maps for location services)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Process wash services, memberships, wallet passes, and detailing appointments
• Location Services: Determine your proximity to our locations and provide location-specific pricing
• Account Management: Create and maintain your membership account, process payments, manage subscriptions
• Customer Support: Respond to inquiries, resolve issues, provide assistance via chatbot
• Marketing Communications: Send promotional emails, special offers, and newsletters (you can opt out at any time)
• Service Improvement: Analyze usage patterns, improve website functionality, develop new features
• Legal Compliance: Comply with legal obligations, enforce our terms of service, protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We share information with trusted third-party vendors who help us operate our business:

• Payment processors (credit card processing)
• Email service providers (marketing communications)
• Cloud hosting services (data storage)
• Analytics providers (website usage analysis)
• Customer support tools (chatbot infrastructure, ticketing systems)

These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (subpoena, court order, government request)
• Enforcement of our terms of service or other policies
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

3.3 Business Transfers

If Safari Car Wash is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

4. Data Security

We implement reasonable security measures to protect your personal information:

• Encryption of sensitive data (SSL/TLS for website communications)
• Secure payment processing through PCI-compliant processors
• Access controls limiting employee access to personal information
• Regular security audits and updates
• Secure data storage with reputable cloud providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

5.1 Access and Correction

Request access to the personal information we hold about you and request corrections to inaccurate information.

5.2 Deletion

Request deletion of your personal information, subject to certain legal exceptions (e.g., we must retain transaction records for tax purposes).

5.3 Marketing Opt-Out

Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or contacting us at privacy@safaricarwash.com.

5.4 Location Data Control

You can disable geolocation tracking through your browser settings. Note that this may limit certain website features that require location services.

5.5 Cookie Management

Adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some website features may not function properly without cookies.

6. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 13, please contact us immediately at privacy@safaricarwash.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and fulfill transactions
• Maintain your membership account (until cancellation plus 7 years for records)
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information we've collected about you
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, email privacy@safaricarwash.com or call (615) 794-2410.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if changes are material
• Post a prominent notice on our website for 30 days after significant changes

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: